NEPEAN BROKERS
Complaints
Your feedback matters to us. Find out how to raise a complaint with Nepean Brokers & Associates, how we handle concerns and the steps we take to ensure your complaint is addressed fairly and promptly.
Established 1977
100+ YEARS
Combined Experience
INDEPENDENT ADVICE
Australia Wide
What should I do if I have a complaint?
- If you have a complaint about a service that’s been provided to you, please contact your policy adviser and tell them about your complaint. They will do their best to resolve it quickly.
- If your complaint is not satisfactorily resolved within 14 days, please contact our Complaints Officer on 03 5982 2330 or put your complaint in writing and send it to us at:
Nepean Brokers & Associates Pty. Ltd.
PO Box 2050
Rosebud VIC 3939
We will try and resolve your complaint quickly and fairly.
Nepean Brokers & Associates Pty. Ltd. is a member of the Australian Financial Complaints Authority (AFCA). If your complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to the AFCA. AFCA provides fair and independent financial services complaint resolution that is free to our clients.
The AFCA can be contacted at:
Australian Financial Complaints Authority,
GPO Box 3, Melbourne, VIC 3001
Ph - 1800 931 678
Email - info@afca.org.au
Website - afca.org.au
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