Documents & Claims

Insurance is simply a contract between separate parties. Accordingly, it is a document-based product and having access to the right documents is essential if you are to fully understand the nature of your Insurance contract.

Whether it’s a specific policy wording, claim form, general advice or other document you require, please contact one of our offices and we’ll arrange for the information you require to be sent to you as soon as possible. It is also important that you have current versions of the relevant documents.

Disclaimer: The information and documents available via this website may not be suitable to your individual circumstances and we advise that you consider any document carefully prior to making any decision whether or not to rely on it or its contents.

Nepean Brokers Documents

Financial Services Guide Download document
Premium Funding (General Advice Only) Download document
Bed & Breakfast Insurance Proposal Form Download document
Residential Body Corporate Questionnaire Download document
Privacy Policy Download document
Electronic Delivery (submit online) Download document

Claims

Our Claims Advisories

As well as providing you with the right insurance product for your requirement, our services extend to making sure that any claim you may need to make is treated in accordance with your rights under the insurance policy. We will advise you on what documents you’ll need to complete and/or provide, what excess may apply and we’ll keep track of your claim right through it’s cycle.

Caravan Insurance Claim Procedure (General Advice Only) Download document
Driver Procedure (General Advice Only) Download document
Claims Procedures (General Advice Only) Download document
Public & Products Liability Claims (General Advice Only) Download document
Pleasurecraft Insurance Claim Procedure (General Advice Only) Download document
Professional Risks Claims Advice (General Advice Only) Download document

Privacy

Our Privacy Policy

The information provided on this website does not cover all aspects of the law on the relevant subject matter. Professional advice should be sought before any action is taken based upon the matters described and discussed on this site. You can download a copy of our Privacy Policy by clicking here.

To the extent permitted by law, we make no representations about the suitability of the content of this site for any purpose. All content is provided without any warranty of any kind. We disclaim all warranties and conditions with regard to the content, including but not limited to all implied warranties and conditions of fitness for a particular purpose, title and non-infringement.

We will not be liable for any damages or injury caused by, including but not limited to, any failure of performance, error, omission, interruption, defect, delay in operation of transmission, computer virus, or line failure. To the extent permitted by law we will not be liable for any damages or injury, including but not limited to, special or consequential damages that result from the use of, or the inability to use, the materials in this site.

We believe the content of this site to be accurate, complete and current, however there are no warranties as to the accuracy, completeness or currency of the content. It is your responsibility to verify any information before relying on it. The content of this site may include technical inaccuracies or typographical errors.

We reserve the right to modify the content of this site from time to time.

Anonymous data – We use technology to collect anonymous information about the use of our website, for example when you browse our website our service provider logs your server address, the date and time of your visit, the pages and links accessed and the type of browser used. It does not identify you personally and we only use this information for statistical purposes and to improve the content and functionality of our website, to better understand our clients and markets and to improve our services.

Cookies – In order to collect this anonymous data we may use “cookies”. Cookies are small pieces of information which are sent to your browser and stored on your computer’s hard drive. Sometimes they identify users where the website requires information to be retained from one page to the next. This is purely to increase the functionality of the site. Cookies by themselves cannot be used to discover the identity of the user. Cookies do not damage your computer and you can set your browser to notify you when you receive a cookie so that you can decide if you want to accept it. Once you leave the site, the cookie is destroyed and no personal or other information about you is stored.

Forms – Our Website allows visitors to submit information via Self-Service forms (Claim Forms, Employment and Contact request). The information submitted via the Forms is not encrypted – an option is available for claim forms to be downloaded in PDF format for faxing. Should you be concerned about confidentiality of the claim information, this would be the recommended method.

Information collected via on-line forms is sent to our offices via EMAIL (not encrypted) and is also stored on a password protected database which is accessible by Nepean Brokers & Associates Pty. Ltd. staff only.

We also use your information to send you requested product information and promotional material and to enable us to manage your ongoing requirements, e.g. renewals, and our relationship with you, e.g. invoicing, client surveys etc.

We may occasionally notify you direct marketing about new services and special offers, events or articles we think will be of interest to you. We may send you regular updates by email or by post on insurance matters. If you would rather not receive this information or do not wish to receive it electronically, email or write to us.

We may use your information internally to help us improve our services and help resolve any problems.

Tell us what you think
We welcome your questions and comments about privacy. If you have any concerns or complaints, please contact our Privacy Officer on telephone number 1800 013 060 or by email admin@nepean.com.au